SMA challenged the core assumptions of our business operations and reinvented the concept of a professional services firm. We deliberately broke traditional beliefs, and rebuilt SMA on the principles of transparency, responsiveness, and inclusiveness, and created a technology platform, TOD Pro®, that became the operating system of our company.
The Professional Services Firm
How Professional Service Firms Operate
The Emergence of the Modern Professional Services Firm
A New Model–The TOD Pro® Operating System
The Future is Here
Acknowledgments
Foreword
Introduction